VIC Gov - Plant Health, Quarantine and Transport

UX lead, working for Tigerspike and engaged by the Victorian Government

Victoria's Department of Environment and Primary Industries (DEPI) is required to certify that all plant produce destined interstate or to another Victorian region are free of diseases and have had all necessary treatments. My tasks included stakeholder workshops, user workshops, user shadowing, wireframes, prototypes and solution design with dev and UI teams. When Tigerspike got engaged everything was paper based and a lot of time was spent flicking through binders, folders and websites just to find the right produce or pesticide codes for a number of different transport scenarios. Further onsite exploration 5am at the Melbourne docks found user needs influenced by the cold, keeping money and navigating large palettes.